POLICIES

 

Thanks for stopping by Root & Branch Paper Co. It's good to have you here!

PAYMENT:
All orders must be paid upfront and will not be shipped without payment.
All items ship from Knoxville, Tennessee, USA.

For wholesale requests or to receive our line sheet, please contact us via the wholesale page, or send an email to wholesale@rootandbranchpaper.com.

SHIPPING:
All orders will be shipped within 2-4 business days and will be packed in a sturdy envelope or box, depending on the nature of the order.
Single cards are shipped via USPS First Class. Because these are regarded by the Postal Service as letters, they do not include tracking information.
All other domestic orders are shipped via USPS First Class (unless otherwise noted at check out) with delivery confirmation / tracking information.

REFUNDS & EXCHANGES:
We love our products and are confident that you will too! But if for any reason you are not satisfied with your purchase, please email us with details and we'll figure out how to make it right! To receive a full refund, the purchase must be shipped back to me at your expense, in the same condition it was when you received it.

Please note that we cannot guarantee that the color on your monitor is a perfect match to the color of our printed products. Please allow for slight differences in printed color when you receive your order.

Refunds do not extend to shipping issues that are out of my control (lost in the mail, providing wrong address, etc). But I will do my absolute best to work with you to sort out the situation and get the items back to you! I cannot provide a refund for these circumstances, but I am happy to replace the order at no additional cost.

PRESS:
If you run a blog, publication, website, or magazine and are interested in featuring Root & Paper Design Co., we'd love to hear from you! Please contact us at press@rootandpaperco.com