TERMS + CONDITIONS
We process payments securely through our website via credit or debit card and Paypal. All orders must be paid upfront and will not be shipped without payment. All items ship from Knoxville, Tennessee, USA, with the exception of our gift wraps and wallpapers, which ship from California and Arizona.
All orders will be shipped within 3-5 business days and will be packed in a sturdy envelope or box, depending on the nature of the order. All domestic orders will be shipped via USPS First Class with tracking information, provided in a follow-up email once the item is shipped. Orders of greeting cards only will ship in a flat envelope, therefore tracking information is not available.
All international orders will be shipped via USPS International. Tracking information will be provided via email at the time of order shipment.
CANCELLATIONS and CHANGES:
To cancel or change your order, contact us within 12 hours of order placement.
REFUNDS & EXCHANGES:
We want you to make sure you absolutely love your items. If you're not happy with your order, please contact us within 3 days of receiving it and we'll be happy to get it sorted out. To return an item or to receive an exchange or store credit, your purchased items must be shipped back to us at your expense, in the original packaging and the same condition it was when you received it.
We do our best to package our products with love and care. In the case that your items arrives damaged (our worst nightmare!), please let us know within 3 days. We'll do our best to solve the problem, whether that's through a replacement, exchange, or store credit.
Please note that although we do our best to show the true nature of our products in our photographs, screens are tricky things. We cannot guarantee that the color on your phone or monitor is a perfect match to the color of our printed products. Please allow for slight differences in printed color when you receive your order.
Gift wrap and wallpaper orders as well as all custom items are final and non-refundable.
If you're interested in licensing our illustration or pattern designs, please contact Jessie directly at firstname.lastname@example.org
If you run a blog, publication, website, or magazine and are interested in featuring Root & Branch Paper Co., we'd love to hear from you! Please contact us at email@example.com